Return & Satisfaction Policy

1. Service Satisfaction

At Approachbear, we are committed to providing high-quality furniture assembly and repair services. Your satisfaction is our top priority. This policy outlines our approach to ensuring client satisfaction and addressing any concerns related to our services.

2. Service Guarantee

We stand behind the quality of our work and offer the following guarantees:

Workmanship Warranty

All our furniture assembly and repair services are backed by a 30-day limited warranty on workmanship. This covers issues directly related to the assembly or repair work performed by our technicians.

Satisfaction Guarantee

If you are not completely satisfied with our services, we will make it right. Our goal is to ensure that every client is pleased with the results of our work.

3. Service Quality Issues

If you experience any issues with the quality of our services, please follow these steps:

1. Immediate Notification: Inform the technician of any concerns before they leave your premises, if possible.
2. Contact Customer Service: If the issue is identified after the technician has left, or if the issue was not resolved on-site, please contact our customer service team within 5 days of service completion.
3. Describe the Issue: Provide a detailed description of the problem, including photos if possible.
4. Schedule a Follow-up: We will assess the situation and, if necessary, schedule a follow-up visit to address the issue.

Contact information for service quality issues:

• Phone: +1 507-284-2511
• Email: privacy@approachbear.world

4. Cancellation & Refund Policy

Service Cancellations

Our cancellation policy is as follows:

• 24+ Hours Notice: No cancellation fee
• Less than 24 Hours Notice: 25% of the quoted service price may be charged as a cancellation fee
• No-Show: 50% of the quoted service price may be charged

Deposit Refunds

For services requiring deposits:

• Cancellation with 48+ Hours Notice: Full deposit refund
• Cancellation with 24-48 Hours Notice: 75% deposit refund
• Cancellation with Less than 24 Hours Notice: 50% deposit refund
• No-Show: No deposit refund

Service Refunds

If you are dissatisfied with our services and we cannot remedy the issue to your satisfaction:

• Partial Completion: Prorated refund based on the percentage of work completed satisfactorily
• Unsatisfactory Results: Potential full or partial refund, determined on a case-by-case basis after evaluation by our service manager

Refund requests must be submitted within 7 days of service completion. Approved refunds will be processed within 10 business days.

5. Materials & Products

Our return policy for any materials or products supplied by Approachbear as part of our services:

Unused Materials

Unused, unopened materials in original packaging may be returned for a full refund within 14 days of purchase.

Defective Materials

If materials or products supplied by us prove to be defective, we will replace them at no additional cost or provide a refund, at our discretion.

Custom or Special Order Items

Custom-ordered or special order items are non-refundable unless they are defective or significantly different from what was ordered.

Please note: We are not responsible for manufacturer defects in customer-provided furniture or materials. For issues with items you purchased elsewhere, please contact the retailer or manufacturer directly.

6. Damage Claims

In the rare event that our technicians cause damage to your property during the provision of our services:

1. Document the damage with photos as soon as it is discovered
2. Report the damage to our customer service team within 24 hours of service completion
3. Our service manager will evaluate the claim and determine the appropriate action
4. Valid claims will be addressed through repair, replacement, or compensation, as appropriate

Please note that pre-existing damage or issues must be identified to our technicians before service begins. We cannot accept responsibility for pre-existing conditions.

7. Exceptions & Limitations

The following limitations apply to our return and satisfaction policies:

• Our workmanship warranty does not cover damage resulting from misuse, abuse, or improper care of furniture
• We cannot guarantee the stability or longevity of furniture that has been previously damaged or improperly assembled by others
• Claims related to manufacturer defects should be directed to the furniture manufacturer or retailer
• Service issues must be reported within the timeframes specified in this policy
• Refunds are limited to the actual amount paid for our services and do not include compensation for inconvenience, time, or related expenses

8. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions about our Return & Satisfaction Policy, please contact us at:

Approachbear
200 1st Street SW
Rochester, MN 55905
Email: privacy@approachbear.world
Phone: +1 507-284-2511