Service Requirements
Learn about what you need to prepare before our visit and what to expect during your furniture assembly or repair service appointment.
Before We Arrive
Preparation Checklist
Service-Specific Requirements
What We Need
Furniture Assembly
- All furniture parts and hardware unpacked and inventoried
- Assembly instructions available
- Clear floor space for assembly
- Decision on final furniture placement
- Any existing furniture moved (or request this service)
- Access to the assembly area cleared
Furniture Repair
- Clear description of the issue or damage
- Photos of damaged areas (if submitting request online)
- Information about the furniture (age, material, brand if known)
- Any original parts that have detached
- Space for repair work to be completed
- Realistic expectations about repair results
Custom Modifications
- Clear description of desired modifications
- Measurements of the space where furniture will be placed
- Any reference images or examples
- Information about existing furniture
- Approval for any material samples if applicable
- Discussion of functional requirements
During Your Appointment
What to Expect
Initial Inspection
Our technician will assess the furniture, parts, and work area to confirm the scope of work and identify any potential challenges.
Service Confirmation
We'll confirm the services to be performed, timeline, and any adjustments needed to the original quote based on the inspection.
Professional Service
Our technicians will perform the assembly, repair, or modification with precision and care, using professional tools and techniques.
Cleanup
We'll clean the work area, removing any packaging, debris, or materials used during the service.
Final Inspection
We'll conduct a thorough inspection with you to ensure everything meets your expectations and our quality standards.
Common Questions
Frequently Asked Questions
Do I need to be present during the service?
Yes, we require an adult (18+) to be present during the entire service appointment. This ensures that you can provide any necessary information and approve the final work.
What if parts are missing from my furniture kit?
If we discover missing parts during the assembly, we'll document the missing items and advise you on how to obtain replacements from the manufacturer. We can schedule a follow-up appointment once you have all the necessary parts.
Do you provide furniture moving services?
Yes, we can help move furniture as part of our assembly or repair service. For larger moves or multiple pieces, please mention this when scheduling so we can allocate the appropriate resources.
What is your service area?
We primarily serve Rochester, MN and surrounding areas within a 50-mile radius. For locations outside this area, additional travel fees may apply. Contact us for specific service area information.
How do I prepare furniture for repair?
Remove any items stored in or on the furniture, clear the surrounding area for access, and gather any detached parts or hardware. Take photos of the damage before our arrival if possible.
Do you offer a warranty on your services?
Yes, we provide a 30-day warranty on our assembly and repair services. If you encounter any issues related to our workmanship within this period, we'll return to address them at no additional cost.
Professional Equipment
Tools & Materials We Use
Ready to Schedule Your Service?
Now that you know what to expect, contact us to book your furniture assembly or repair appointment. Our professional team is ready to assist you.
Contact Us